Operations Director


Ref: 1397Monday 8 January 2024

Commensurate with the role

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Are you experienced at managing the daily operational activities of a Company?
If so, Enigma People Solutions has an exciting opportunity for an Operations Director.

This is an opportunity to work in one of the UKs leading product design & development consultancies and to use your experience to bring real improvements/efficiencies into the project workflow. You will be able to make a real difference in influencing the profitability of company. You will be the one to ensure that our business is well-coordinated, and productive, by managing its procedures and coaching its people. With a continual focus on quality & regulatory requirements you will take on the operational lead role for multi-disciplinary teams involving product design, mechanics, electronics, software, and liaising with in-house engineers/designers and engineering partners to support full-lifecycle product development.

To succeed in this job, multi-market product development experience (which includes consumer and/or regulated products such as medical or similar) would be a great advantage. The ideal candidate must be competent and able to plan many kinds of operational activities. You must be an excellent and proven leader who can discover the most efficient ways to run the operational side of the business.

Our client has a focus and commitment to nurturing inclusiveness and a desire to succeed as a collective. They boast a diverse team of genuinely nice people with a wide range of personalities who are attracted to:

 the continual variety of exciting technical projects to be involved in
        the chance to consistently learn new skills
        the fast pace and stimulating challenges

The company is at an exciting period of growth so you will thrive being in a fast-paced environment that requires proactive people who are comfortable acting on their own initiative and able to convey ideas to technical and non-technical stakeholders alike.

Success brings rewards and you will have a key voice in influencing how the profits of the company are shared, both for personal and collective gain. On top of a great working experience, with a diverse range of interesting technical projects, on offer is a competitive package which will be complemented by way of a company performance profit share (tax free up to a limit) and cycle to work scheme. The value to staff of maintaining a strong work/life balance is recognised and encouraged through flexible and hybrid working arrangements, while also supporting continual training and development. You will undertake a 37.5 hour week of flexible hours Monday to Friday (around core hours of 10am to 3pm) – but if this doesn’t work for you, alternative working patterns can be created.

Requirements & Skills

  • Proven track record, and able to demonstrate success in the development of technology products to the medical device market
  • A solid engineering background with proven experience as an Operations Director or equivalent position. 
  • Excellent organisational and leadership abilities. 
  • Outstanding communication and people skills. 
  • Knowledge of industry’s legal rules and guidelines. 
  • In depth knowledge of diverse business functions and principles e.g., design and development, manufacturing, supply chain, finance, customer service etc. 
  • Working knowledge of data analysis and performance/operation metrics. 
  • Technical/Management qualification.

Key Responsibilities
As Operations Director you will be responsible for:
• Contributing to Company strategy relating to all operational areas of the business to ensure that the Company achieves its short and long-term objectives.
• Plan and monitor the day-to-day running of the operational side of the business to ensure smooth progress.
• Supervise staff from different technical disciplines and provide constructive feedback.
• Regularly evaluating the efficiency of business procedures according to organisational objectives, identify and apply improvements.
• Overseeing customer support processes and organise them to enhance customer satisfaction.
• Reviewing financial information and adjusting operational budgets to promote profitability.
• Evaluating overall performance by gathering, analysing, and interpreting data and metrics.
• Revising and/or formulating policies and promoting their implementation.
• Managing relationships/agreements with external partners/vendors.
• Ensuring that the company runs with legality and conformity to established regulations.

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